Shipping Policy

We ship worldwide from our workshop in Bulgaria. All orders are processed and shipped within 1–3 business days unless otherwise stated in the product description (e.g. custom or pre-order items).

Order Processing Time

Orders are typically processed within 1 to 3 business days (Monday through Friday, excluding holidays). You will receive a confirmation email with a tracking number once your order has been shipped.

Estimated Delivery Times

• USA: 5–10 business days
• Europe: 5–10 business days
• Canada: 12–25 business days
• Rest of the World: 15–25 business days

Note: Delivery times are approximate and may vary due to customs, courier delays, or other unforeseen circumstances.

Shipping Methods

We ship with reliable international courier services such as USPS, UPS, EMS, A1 Post, or others, depending on the destination and the shipping option selected.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to follow your package’s progress online.

International Shipping & Customs

We ship worldwide. Please be aware that international shipments may be subject to customs duties and import taxes. These charges are determined by your local customs authority and are the responsibility of the customer.

Delivery Issues

If your package is delayed, lost, or damaged in transit, please contact us at alphacanesltd@gmail.com. We will do our best to assist you in resolving the issue with the courier service.