Terms & Conditions

1. Introduction

These Terms and Conditions govern the use of the website https://www.alphacanes.com and define the rights and obligations arising from any purchase contract between you (the user) and the company operating this website.

2. Seller Information

ALPHA CANES LTD is a company registered under the laws of the Republic of Bulgaria.

Address: 12 Han Tervel Street, Ruse 7010, Bulgaria
VAT Number: BG207696530
Phone: +359 899 444 618
Email: alphacanesltd@gmail.com

3. General Terms of Use

By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, you may not access or use the website.

All users must comply with applicable Bulgarian law, EU regulations, and international law, even if such legal provisions are not explicitly mentioned in this document.

ALPHA CANES LTD reserves the right to modify or update these Terms at any time. Changes will be published on our website and become effective immediately.

All content on https://www.alphacanes.com, including designs, text, images, and logos, is protected by copyright and intellectual property laws. No content may be copied, reproduced, or distributed without our explicit written consent.

4. Data Protection and Confidentiality

We guarantee full confidentiality of your personal data. Your data will be used only for:

• Contacting you regarding order details
• Issuing invoices or receipts
• Fulfilling your order and delivery

In accordance with Regulation (EU) 2016/679 (GDPR), you have the right to access, modify, and request deletion of your data. To learn more about GDPR, visit https://www.eugdpr.org.

5. Purchase Agreement

The purchase contract is established when you submit an order through our website, provide the required details, and accept these Terms and Conditions.

6. Order Processing Time

Items in stock typically ship within 1–3 business days unless stated otherwise in the product description.

7. Order Changes and Cancellations

You may modify or cancel your order within the processing time. If payment has been made and an invoice issued, a refund or credit note will be provided.

8. Tracking Number

You will receive a tracking number via email once the order is shipped. ALPHA CANES LTD is not responsible for delays caused by the courier company.

9. Delivery

Estimated delivery times:

• USA: 5–10 business days
• Europe: 5–10 business days
• Canada: 12–25 business days
• Rest of the World: 15–25 business days

We are not liable for courier delays beyond our control.

10. Returns and Refunds

You may return an item within 30 days of purchase if it is unused and in its original condition. Return shipping costs are the responsibility of the buyer.

Once your return is received and inspected, you will receive an email confirmation. Approved refunds will be processed within 2–3 business days to your original method of payment.

11. Dispute Resolution

If you have a dispute, please contact us directly first. If unresolved, the dispute may be referred to:

• Consumer Protection Commission – Ruse, Bulgaria
• Or the EU Online Dispute Resolution platform: http://ec.europa.eu/odr

Unresolved disputes will be governed by the legislation of the Republic of Bulgaria.

12. Changes to These Terms

We reserve the right to change these Terms at any time. Updates will be posted on this page. Continued use of the website constitutes acceptance of any revised terms.

13. Contact Information

For questions or concerns regarding these Terms, please contact us at:
📧 alphacanesltd@gmail.com